Work Setup: Onsite
Location: Makati
Base Salary: PHP 100,000.00 - 180,000.00
Benefits
- HMO
- Mandatory Benefits
- 13th month pay
Roles and Responsibilities:
- Build and maintain strong relationships with diplomatic officials and key stakeholders.
- Oversee daily operations at the Visa Application Centre, ensuring accurate document verification, timely application data recording, and proper passport delivery.
- Perform regular quality checks, monitor errors, and improve customer satisfaction by refining processes.
- Ensure compliance with SOPs, policies, and procedures, while managing and mentoring the team for optimal performance.
- Meet productivity targets, maintain security and data protection, and adhere to health and safety guidelines.
Requirements of the role
- Bachelor’s degree or equivalent (post-graduate degree preferred).
- 2-5 years of experience in the travel, tourism, or service industry.
- Strong organizational and leadership skills with a focus on process improvement.
- Experience with quality control, compliance monitoring, and customer satisfaction enhancement.
- Willingness to work onsite in Makati.
